As with any job, there are health and safety standards that you must be aware of. As a holiday representative, you must be familiar with all types of health and safety since you will be in other countries, at resorts, and overlooking hundreds of people at times. You will have to be knowledgeable enough about health and safety standards so that you can make sure that the resort is up to health and safety standards.
This will be a responsibility of yours as a holiday representative – to check and make sure everything is up to standards regarding health and safety! When you conduct these checks, you will need to report any concerns that you have to your team leader. This can include anything that you find unsafe or unhealthy or you can just express your own concerns and ways that the resort can improve on these certain things. It’s best to know about basic procedures regarding health and safety. It’s best to have a First Aid kit and be CPR certified.
This will help you within the health and safety understanding as you are a jump start ahead of many other people as there are not many that are CPR certified. CPR is something you need to know since you will be looking after hundreds of people at a time. There are always emergencies – different kinds at different times. There is not much to say about this here, but you will learn all of the needed facts at training for your holiday rep.
You could probably speak to the touring company about the specifics if you wish. But, remember, you are in charge of ensuring that the guests have a great vacation! This means you are responsible for ensuring that their rooms are up to hotel standards, correct room types for each guest, and any extras that were purchased are delivered to the correct rooms.
Not only does a holiday representative need to have effective customer service skills, listening skills, and people skills; one should also have math skills. It’s important to be able to accurately convert money into the country’s currency. In most cases, you will be dealing with currency conversion as the majority of countries are different than your own whether you are located in the United Kingdom or the United States. So, you may be dealing with USD or you may be dealing with United Kingdom pounds or even Euros.
Since you will be dealing with daily reports of bookkeeping, math is a necessary skill. You will be handling cash from guests as they will be purchasing car rental (car hire), daily trips, and much more from you on a daily basis, so you will need to be able to give the guests change as well as convert their money for them if needed.